WHY DO I NEED A REFERENCE NUMBER?
Electricity teams are not allowed to attend to any power failure without a reference number.
* Job cards are issued according to reference numbers and vehicles permitted to leave depots according to this.
* If any equipment i.e. cables, circuit breakers are required to resolve the problem, it is booked out against a ref number.
* With frequent cable theft/mini sub tampering, Metro Police may ask any technician, when found working, for the job card, if none produced, they can be arrested.
* Should an artisan be injured while attending to a power failure and no valid job card can be given, medical aid and insurance may refuse to pay out.
WHY DO THEY NOT ATTEND TO JOBS IN NUMBER SEQUENCE?
Call reference numbers are issued per day throughout Tshwane. In other words, you might log call 100 in Rayton and call 101 is in Soshanguve area.
Calls are sent to the various regions for those teams to attend.
Calls are also split between the different teams attending to different failures, i.e. Network, Cable, etc.
This being the reason why you might find a team working 3 houses away, but they are not aware of your power failure.
This also being the reason why the team working 3 houses away is not allowed to assist you.
A councillor needs a reference number in order to follow up on progress of call.
Trust you will find this information useful.
Cllr. Ina Strijdom
This post explains why is it necessary to get reference numbers for electrical complaints. No councillor can assist you without a reference number. It is also true of any other municipal complaint. PLEASE GET A REFERENCE NUMBER.